Lowe's Home Improvement

Ordered an appliance on December 4. Had to wait until December 22 for delivery and installation. The contractor from Lowe’s (installer) refused to do the installation because our pipes were supposedly outdated (our house was built in 1997). He left the appliance and told us that we had to find our own plumber. We finally got it installed by Byco on January 19. When we ran the appliance for a test, there was an error code indicating a problem with the drain sequence. Byco discovered that the appliance was leaking due to a large bump on the lower side (see photos). I went personally to Lowe’s to report the issue on January 23. The Lowe’s employee first told me that I can get 10% off if the product is damaged. I told him that it doesn’t work because it’s leaking. Then he asked when was it bought. When I replied that it was purchased on December 4, he replied “that’s a long time ago!” Not realizing that it was only installed 6 weeks later. This was likely a refurbished item, or one that got damaged when assembled together. I am flabbergasted that a company as Lowe’s doesn’t do its quality control due diligence prior to sending supposedly NEW appliances for delivery. The employee then took my information (phone numbers, etc.) and disappeared for 20 minutes, supposedly talking to a manager. He then promised to call me back the next day. As no call was returned the next afternoon, I proceeded to call Lowe’s main number and got into contact to the appliance department employee who then told me he had no time for me, as he was busy and would call me right away. HE NEVER CALLED BACK. I will continue to update this review until it gets fully resolved.

Ordered a freezer for delivery and it's been delayed 3 times now. Supposed to arrive 3 days after order, then was delayed to Halloween, then again to the following Sunday. Sunday rolls around and the delivery window keeps getting kicked back from the afternoon, to the evening, until I get a transcribed voicemail saying the delivery is canceled because the third party service ran out of time at 6pm when the window was from 4-8pm. Called customer service and was hung up on 5 times while the transfer from automated voice pickup transfered me to the front customer service. Got through on the 6th time to be hung up on when being transfered to a manager. Finally got through to customer service again and talked to the manager on staff. Was then asked to call back at opening, 6 am, to talk to the delivery manager to reschedule my delivery for first thing in the morning. Not worth our ordering an appliance from Lowes with this kind of customer service on deliveries. See if we get another 1 star review based on tomorrow's saga.

We have had problems with a carpet order. Ordered on Nov 5th, was told it would be in at the latest Nov 15th. Called multiple times each telling us later & later. As of today it's 2 weeks late & we were told its now going to be in Dec 6th. I'll believe it when I see it. We were told its who the vender shipping company. I found out the carpet brand is actually owned by Lowe's. So the blame is on Lowe's that our carpet is now scheduled to be here 3 weeks late. There should be a credit to the account for this.

bought a new refrigerator and it leaked all over my floor on thanksgiving, as soon as it was plugged in. filter damaged during delivery or defective from the start. repair man came and said theyd replace it, then they said they put new filter on wrong truck and now they wont answer the phone. its been almost 2 months, im done playing with you all, calling attorney general right now. stop selling garbage

Dennis Powell He Helped me the way a sales in these stores Should HELP A CUSTOMER instead trying to find things your wondering where this is that is I didn't have do this with Dennis Powell. This Guy Is Great at what he does I know what it's all about I WORKED IN RETAIL ALL MY LIFE AND I STILL DO I GET SO AGGRAVATED YOU GO INTO A STORE YOU LOOK AND LOOK BUT I DIDN'T HAVE DENNIS TOOK CARE OF EVERYTHING FOR ME.. ONE BEST SALES PEOPLE I HAD TO HELP ME IN ALONG TIME. A GREAT PERSON LIKE DENNIS NOT TO MANY OF THEM OUT THERE HAPPY CUSTOMER SINCERELY JONAH REED

The whole experience was terrible! Purchased in store did a pick up later , go back to get it , husband waited an hour !! Finally they come up w our tub... box destroyed and wrote all over which probably means it was returned once, husband asks to open before leaving and it a left handed not a right that I purchased. They had no more in stock And refuse to order us a new one, said they were discontinued and that one was on clearance which was why it was $201...I pull up Lowe’s site and low and behold it’s NOT discontinued BUT to order online the right was $70 more (269.99)than we paid plus shipping .... they refused to make it right and said they didn’t have to honor the price difference because in store it was a “clearance” item . It was NOT clearance .. then to top it off they put my refunded my money on to a store credit and wouldn’t give back a gift card so not only did I lose almost $100 on the same exact tub BUT I couldn’t even use the money that was gifted to me for that tub because they did a store credit and made me order it myself at a higher price. I think my business will now be going to mernards !